Term and Conditions

Welcome to Gardenista Store! These Terms and Conditions outline the rules for using our website and purchasing our plants and gardening essentials. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Our Gardening Community

Gardenista Store (“we”, “us”, or “our”) operates the website gardenistastore.com, serving gardening enthusiasts worldwide (excluding Asia and certain remote areas). Our mission is to bring the joy of gardening to your doorstep with quality plants and expert advice.

2. User Responsibilities

2.1 Account Creation

When creating an account, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login details
• Notify us immediately of any unauthorized account use

2.2 Acceptable Use

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with other users’ enjoyment of the site
• Upload harmful content or viruses

3. Our Plants & Products

3.1 Product Descriptions

We take great care in describing our:

• Bedding Plants
• Flowering Shrubs
• Fruit Trees
• Garden Plants
• Planting Essentials
• Roses

While we strive for accuracy, natural variations in plants may occur. Product images are for illustrative purposes.

3.2 Plant Care Responsibility

Once plants are delivered, their care becomes your responsibility. We provide planting guides but cannot guarantee plant survival after delivery due to varying environmental factors.

4. Ordering & Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending a confirmation email. We process orders within 1-2 business days.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at time of order.

5. Shipping Your Garden

5.1 Delivery Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except to Asia and certain remote locations. Some plant varieties may have additional shipping restrictions.

5.3 Receiving Your Plants

Please inspect deliveries immediately. Report any damage within 48 hours with photos to [email protected].

6. Returns & Plant Happiness Guarantee

6.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with proof of purchase.

6.2 Non-Returnable Items

Due to their delicate nature, we cannot accept returns of:

• Bedding Plants
• Flowering Shrubs
• Fruit Trees
• Any planted items or those removed from original packaging

Exceptions are made for damaged/incorrect items when reported promptly.

6.3 Return Process

Contact us within 15 days at [email protected] with:

• Order number
• Product details
• Return reason
• Refund/exchange preference

Return shipping costs are the customer’s responsibility unless the return results from our error.

7. Intellectual Property

All content on our site (text, images, logos) is our property or licensed to us and protected by copyright laws. You may not reproduce any content without our written permission.

8. Our Liability

We’re not liable for:

• Plant survival after delivery
• Delays beyond our reasonable control
• Indirect or consequential losses

Our total liability is limited to the purchase price of the affected products.

9. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

10. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website.

11. Contact Your Gardening Friends

For questions about these terms, contact us at:

Gardenista Store
19 Church Ln
Belfast, GB CH5H 8ES
Email: [email protected]