At Gardenista Store, we’re committed to bringing the joy of gardening to your doorstep. Our shipping and returns policies are designed with the same care we put into cultivating our plants.

Shipping Information

We ship worldwide (excluding Asia and some remote areas) to help your garden flourish wherever you are.

Delivery Options:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Order Processing: All orders are processed within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Gardening Tip: While waiting for your delivery, explore our Planting Essentials section for must-have tools to prepare your garden!

Our Returns Promise

We stand behind our plants with a 15-day return policy from your delivery date. To be eligible:

  • Item must be unused and in original packaging
  • Original receipt or proof of purchase required

Non-Returnable Items

Due to their delicate nature, these plants cannot be returned:

  • Bedding Plants (unlikely to survive return shipping)
  • Flowering Shrubs (specialized packaging makes returns impractical)
  • Fruit Trees (require specific handling)
  • Any plant that has been planted or removed from original packaging

Exception: If you receive damaged/incorrect items from these categories, contact us immediately at [email protected] with photos.

How to Return or Exchange

Step 1: Contact Us Within 15 Days

Email our Belfast-based team at [email protected] with:

  • Order number
  • Product details
  • Reason for return
  • Refund or exchange preference

Email Template:
Subject: Return Request for Order #[Your Order Number]

Dear Gardenista Team,
I would like to request a return/exchange for my recent order #[Your Order Number].
Product Name: [Product Name]
Reason for Return: [Reason]
Preferred Resolution: [Refund/Exchange for specific product]
Best regards,
[Your Full Name]

Step 2: Wait for Our Response

We’ll reply within 2 business days with return instructions. For exchanges, we’ll check item availability.

Step 3: Package and Ship Your Return

Once approved:

  • Repackage item securely in original packaging with all tags
  • Affix the return shipping label we provide
  • Ship to: Gardenista Returns, 19 Church Ln, Belfast, GB CH5H 8ES

Note: Customer pays return shipping unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

After inspection (typically within 5 business days of arrival):

  • Refunds: Processed to original payment method within 10 business days
  • Exchanges: New item ships within 3 business days of approval

Refund Details

  • Issued via original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • Processing times depend on your financial institution (typically 3-10 business days after we issue)

Damaged or Incorrect Items

Contact us within 48 hours of delivery at [email protected] with photos of the issue. We’ll arrange replacement or refund at no additional cost.

International Returns

For customers outside the UK:

  • You’re responsible for return shipping costs and customs fees
  • We recommend using a trackable shipping service
  • Refunds issued in GBP (subject to currency fluctuations)

Remember: This policy doesn’t affect your statutory rights. For any questions, our friendly team is always happy to help!