Welcome to Gardenista Store’s FAQ section! We’ve compiled answers to the most common questions about our products, delivery, payments, and more. If you can’t find what you’re looking for, our friendly customer service team is always happy to help.

About Our Products

What types of plants do you sell?
We specialise in high-quality bedding plants, flowering shrubs, fruit trees, garden plants, and roses. We also offer essential planting supplies to help your garden thrive.
Are your plants suitable for beginners?
Absolutely! We cater to gardeners of all experience levels. Our range includes easy-to-grow varieties perfect for beginners, as well as more specialised plants for experienced gardeners. Each plant comes with care instructions to help you succeed.
How are your plants packaged for delivery?
Our gardening experts in Belfast carefully select, nurture, and package each plant using specially designed materials to ensure they arrive in perfect condition. We take great care to protect roots and foliage during transit.

Ordering & Account Questions

How do I place an order?
Simply browse our website, add your chosen plants to the basket, and proceed to checkout. You’ll need to create an account or check out as a guest.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments.
Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us immediately at [email protected]. We process orders quickly, so we can only accommodate changes if we receive your request before dispatch.

Delivery Information

What delivery options do you offer?
We provide two shipping options:
– Standard Shipping (£12.95): Via DHL or FedEx, arriving 10-15 days after dispatch
– Free Shipping: For orders over £50 via EMS, arriving 15-25 days after dispatch
How long does order processing take?
We typically process orders within 1-2 business days. You’ll receive a dispatch notification email with tracking information when your order ships.
Do you ship internationally?
Yes! We’re proud to ship our plants worldwide, excluding Asia and a few remote areas. International delivery times may vary slightly depending on your location and local customs procedures.
What should I do when my plants arrive?
Open the package immediately, check all plants for any transit damage (though we take great care to prevent this), water if necessary, and plant as soon as possible. Refer to the included care instructions for specific guidance.

Returns & Refunds

What is your returns policy?
We offer a 15-day returns period from receipt of goods. Plants must be in their original, resalable condition. To initiate a return, please contact our customer service team at [email protected].
What if my plants arrive damaged?
While we take every precaution to prevent damage during transit, if your plants arrive in poor condition, please contact us immediately with photos of the damage. We’ll work quickly to resolve the issue.
How long do refunds take to process?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Still Have Questions?

Our friendly customer service team is here to help with any questions about our plants, delivery, or your order. Contact us at [email protected] and we’ll be happy to assist you.

Happy gardening from the Gardenista Store team!