At Gardenista Store, we understand that your gardening journey begins the moment your plants arrive at your doorstep. That’s why we’ve carefully designed our delivery services to ensure your plants reach you in perfect condition, ready to thrive in your garden.

🌱 Our Delivery Promise

We take great care in packaging and shipping your plants to ensure they arrive healthy and ready to grow. Each plant is carefully selected, nurtured, and packaged by our team of gardening experts in Belfast before beginning its journey to your garden.

Shipping Options

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Standard Shipping

Carrier: DHL or FedEx

Delivery Time: 10-15 days after dispatch

Cost: £12.95 (regardless of order size)

Our recommended option for faster delivery. Plants are carefully packaged and shipped via premium carriers with tracking information provided.

🎁

Free Shipping

Carrier: EMS

Delivery Time: 15-25 days after dispatch

Cost: FREE for orders over £50

A great option for larger orders. While delivery takes slightly longer, your plants will still arrive in excellent condition, ready for planting.

Order Processing & Delivery Timeline

We want to set clear expectations about when you can expect your new plants to arrive:

  1. Order Processing: 1-2 business days
  2. Dispatch Notification: You’ll receive an email with tracking information when your order ships
  3. Transit Time:
    • Standard Shipping: 10-15 days after dispatch
    • Free Shipping: 15-25 days after dispatch

🌍 International Delivery

While we’re based in Belfast, we’re proud to ship our plants worldwide (excluding Asia and a few remote areas). Our packaging methods have been carefully developed to ensure plants remain healthy during international transit.

Please note that delivery times may vary slightly depending on your location and local customs procedures.

Receiving Your Plants

When your plants arrive:

  • Open the package immediately upon arrival
  • Check all plants for any transit damage (though we take great care to prevent this)
  • Water if necessary and plant as soon as possible
  • Refer to the care instructions included with your order

Returns Policy

We’re confident you’ll love your plants, but if you’re not completely satisfied:

  • Returns Period: 15 days from receipt of goods
  • Condition: Plants must be in their original, resalable condition
  • Process: Contact our customer service team at [email protected] to initiate a return

❓ Need Help?

Our friendly customer service team is here to assist with any delivery questions or concerns. Contact us at [email protected] and we’ll be happy to help.

At Gardenista Store, we’re committed to helping you create your dream garden, and it all starts with getting your plants to you safely and efficiently. Happy gardening!

The Gardenista Store Team